Communicating a Complaint or Concern
Your child's teacher will be the first point of communication for any concerns. If the concerns are not resolved, you may make an appointment to meet with an administrator; an appointment can be made by contacting the front office (559) 625-8527. Typically, administrators will have the teacher attend the meeting in order to solve issues and misunderstandings quickly.
We thank you for respecting our time and daily schedules as we serve your children. Therefore, we require appointments - the administration is not able to accept walk-in meetings. You may also email administration and/or other staff; emails will be answered within 24 hours. (Please email directly - Facebook is not an appropriate venue for complaints.)
Administrators to speak with regarding teacher issues:
Carissa Judson Akers - cjudson@vlcs.org
Megan Carlton , Walnut - mcarlton@vlcs.org
Lori Lackey, Walnut - llackey@vlcs.org
General Complaints
There are various paths to filing complaints. If it is a general complaint, please use the GENERAL COMPLAINT POLICY FOR PARENTS AND GUARDIANS ADMINISTRATIVE REGULATION - 1312.1. This page includes the administrative regulations regarding complaints, who may file a complaint, how to file a complaint, and the timeline in which to file a complaint.
If your concern remains unresolved after meeting with an administrator, you may file a complaint to be reviewed by the appropriate staff member.
CIVIL RIGHTS
Civil Rights, Discrimination based on disabilities
Charter School Complaint Process
Charter schools are not allowed to discourage a pupil from enrolling or seeking to enroll in the charter school because the pupil exhibits any characteristics such as students with disabilities, academically low-achieving, English learners, neglected or delinquent, homeless, socially economically disadvantaged, foster youth, or based on nationality, race, ethnicity, or sexual orientation. Charter schools are not allowed to request a pupil's records before enrollment or encourage a child who is enrolled in a charter school to disenroll or transfer to another school. A parent, guardian, or pupil (18 years or older) may file a Charter School Complaint Form to the authorizing entity if they suspect the charter school violates Education Code Section 47605(d)(4).
Title IX Students Rights
Uniform Complaint Procedures
Compliance Officers: The following compliance officer(s) shall receive and investigate complaints. They shall ensure SCHOOL(S) compliance with the law: (Includes LCAP complaints) Program: Lori Lackey, Superintendent/Principal Special Education: Lori Lackey Child Nutrition Programs: Staci Ragan and Cecilia Padilla Personnel: (Employee has a complaint): Cynthia Dalere, HR Manager.